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For millions of South Africans, a grant from the South African Social Security Agency (SASSA) is more than just financial help it’s a lifeline. Whether it’s the Social Relief of Distress (SRD) R370 grant or a permanent grant such as the old-age pension or disability grant, knowing where your application stands is vital for budgeting and daily planning.
In 2025, SASSA has made it easier than ever to check your application status, with several online and offline options designed to reach people in both urban and rural areas.
Ways to Check Your SASSA Grant Status in 2025
1. Online via the SASSA SRD Website
The fastest way to get accurate updates is through the official SASSA SRD portal:
- Go to https://srd.sassa.gov.za
- Enter your ID number and the cellphone number used in your application
- Click “Check Status” to see your approval result and payment details
This method is ideal for applicants who have internet access and want instant results.
2. Call the SASSA Toll-Free Helpline
For those who prefer speaking directly to an agent, SASSA’s call centre remains a reliable choice:
- Dial 0800 60 10 11
- Provide your ID number and date of birth for verification
- The representative will confirm your application outcome and explain next steps if needed
This option works well if you have questions or need help understanding your status.
3. Mobile Apps – Moya & GovChat
SASSA has partnered with platforms like Moya and GovChat to make status checks data-free:
- Download the Moya or GovChat app from your app store
- Register using your cellphone number and reference ID
- Follow the prompts to see your application result
These apps are especially useful for beneficiaries who want updates without using mobile data.
4. SMS Status Check
If you don’t have internet access, you can check your status via SMS:
- Send STATUS [your ID number] to 32555
- Example:
STATUS 1234567890123 - Standard SMS charges apply
It’s a quick option for a simple yes/no update.
5. Visit a SASSA Branch
If you prefer in-person assistance, head to your nearest SASSA office:
- Bring your valid ID and any application reference details
- Staff will check your application status on the spot
This is the best choice if you also need to update personal details or resolve an issue.
What Your SASSA Status Means
| Status | Meaning |
|---|---|
| Pending | Your application is still under review. |
| Approved | Your grant is approved; payment will follow. |
| Declined | Your application did not meet eligibility requirements. |
| Cancelled | Your application was withdrawn or cancelled by SASSA. |
| Active | Your grant is ongoing and payments are being made. |
| Suspended | Payments have been paused due to an issue needing clarification. |
| Under Investigation | SASSA is checking for possible fraud or irregularities. |
| Reapplication Needed | You must reapply due to expired eligibility or changes in circumstances. |
Tips for a Smooth Status Check
- Always use the same mobile number you registered with SASSA
- Keep your ID number and reference handy when checking
- Update your contact details with SASSA to avoid missing notifications
- Save all SASSA correspondence for future reference
FAQs
Q: How do I know if my SASSA grant is approved?
A: Visit srd.sassa.gov.za or use the Moya/GovChat app to check your approval status.
Q: What does ‘pending’ mean?
A: It means your application is still being processed and no final decision has been made.
Q: My application was declined. What now?
A: You can lodge an appeal or reapply if your circumstances meet the grant requirements.
Bottom line
SASSA’s 2025 status check options make it simple for beneficiaries to stay informed. Whether online, by phone, or in person, knowing your application outcome helps you plan your finances with confidence.